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Tuesday 21 May 2013

Quotes or Story? A Discussion about How to Use Interview Data


In last Thursday’s class, Kerry let us do an exercise to use both quotes and story approaches to make an argument to support your propositions. It was fun and I learnt a lot from it. The data used is from the interview about the experience of ANU-CBE students.

Quotes
Proposition:
Positive feelings will be resulted if the current experience is more satisfying than the previous one.
Quotes:
 “ANU is a good uni(veristy). It’s more challenging than the first year uni(versity) I go to back home.”
“The coursework is a bit more challenging and also there is (are) more test…(More assignments) make you understand things more.”
“more group assignment(s) and group work(s) between the classmates” and “more opportunit(ies) to talk with the lecturer.”
Argument:
Without any hints to compare their previous experiences, interviewees unconsciously evaluate their current experience in relation to their previous ones using comparative words like “more”. For example, this is well-evidenced in the first quote. These are the first two sentences the interviewee said when been asked about their experience in ANU. Apparently, being more challenging constitutes one of the main reasons why she had a positive experience at ANU and this is in relation to her university experience back home. 
Story
Claim:
Negative feelings result from dissatisfactions as the current one underperforms the previous one.
Story:
Student B is doing Master of Business who finished his Bachelor degree in the University of Adelaide. When he talked about his experience in ANU, he was so angry and speaking with a strong tone to complain about some of his lecturers. Basically, what he said is that the lecturers failed his presentation and essays without giving convincing and sense-making reasons.  He also carried on and told us two similar stories about his friends to express his dissatisfaction and emphasis that he was not the only case. When asked if these things had happened before, he answered:” Definitely not happened! At least, I got the lower lower mark (the lowest mark I got), on (in) my undergraduate (in University of Adelaide) is 50… So I am really confused with ANU’s teacher… how do they think about the marking criteria… it’s very strange!”
Agrument:
It is clear that his past experience of lecturers of always giving pass mark is set as a reference point of his current experience. Because the current experience does not meet his benchmark, he feels very disappointed and frustrated about his experience at ANU. This dissatisfaction is expressed through the tones and attitudes during the talking and he also tried to emphasis on his point by making people feel he is not a single/only case to make his accusation believable.


I found that comparing the two approaches, story approach is better in expressing a point of view. By providing the backgrounds and contexts of the person and the interview process, it can help readers to understand your intention and think along the line of your arguments. Whereas, using a single or multiple quote may be a bit hard to follow as readers might not understand why the interviewee will have such opinion/attitude at the time. Also, by providing only one line allows more discretion for readers to have different interpretation as you do. However, we need to be cautious when we use story as if there is too much information provided, the story can be messy and redundant and readers might not be able to catch the kick in your story. 

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